Cancellation Policy
We have a no refund policy less than 2 days before your scheduled booking and all services and charges are final after the booking's end date.
To be eligible for a refund, your booking must not be less than 2 days from its start date and the booking’s dates must not be completed.
You can contact us at https://PawPoppins.com/contact-us
You can always contact us for any refund questions at Payments@PawPoppins.com.
Issues
Dissatisfaction with service is not terms for a refund, credit, or partial refund. Refunds, partial refunds, and credits may be issued at PawPoppins Pet Sitting’s discretion on a case by case basis. Unfortunately, we cannot accept returns on sale items or gift cards. Gift cards are issued by Gift Up! and a product of their terms of use.
Exchanges
The fastest way to ensure you get what you want is to get in contact with us at https://PawPoppins.com/contact-us or Payments@PawPoppins.com. If it is more than 2 days before your booking start date we will return the service you have, and once the return is accepted, make a separate purchase for the new service or contact us the send an invoice or payment link for the new service.
Refunds
We will notify you once we’ve received any notification to refund your services to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at Payments@PawPoppins.com.